Your business support partner

You lead the vision. We'll handle the rest.

Experienced remote administrative and operational support for growing businesses across the UK and US. Less time buried in the day to day, more space for the work only you can do.

Book a free introductory call Explore our services
  • Supporting UK & US businesses
  • Flexible monthly packages
  • Clear onboarding from day one
Backed By Us team in a collaborative business support meeting
Thoughtful support.Real partnership.

Trusted support for

  • Founders & CEOs
  • Law firms
  • Property businesses
  • Coaches & consultants
  • Healthcare practices
  • Growing teams
Daphne Nkosi, founder of Backed By Us
Daphne NkosiFounder & CEO, Backed By Us

About Backed By Us

Big ambitions deserve dependable support.

Running a business means making decisions, building relationships and moving ideas forward. It shouldn't mean carrying every administrative task on your own.

Backed By Us is a managed remote support partner based in South Africa, working with founders and business owners in the UK and US. We don't place freelancers and walk away. We embed into your operations, take ownership of the work and stay accountable for getting it right.

7+ yearssupporting founders and senior leaders
3 countriesteams supported across the US, UK and South Africa
HR Managerend-to-end HR and payroll for hybrid workforces
5 sectorslegal, HR, property, healthcare and consultancy

Meet the founder

Hi, I'm Daphne. Here's why I built this.

For most of my career, I've been the person behind the scenes. As an Executive Assistant, HR Manager and Director of Operations, I've kept diaries, payroll, client files and whole teams running for founders and senior leaders in the US, UK and South Africa.

Then the company I worked for closed its doors. Almost overnight, the work I'd poured myself into was gone, and I had a choice: look for another role, or build something of my own. I chose to build.

I'd seen first-hand how much founders carry, and how often good businesses stall because the people leading them are buried in admin. I'd also seen what happens when support goes to whoever is cheapest: missed details, constant chasing, and a founder who ends up doing the work anyway.

Backed By Us is my answer to both. It's the support I always wanted to give: dependable, properly managed and genuinely invested in your business. We get involved, we stay accountable, and we treat your business with the same care we'd give our own.

Daphne Nkosi Founder & CEO

Experience

Every service we offer is work I've done myself.

Operations leadership

Director of Operations for a New York law practice, then Executive Assistant and Operations Manager to the managing attorney of a Los Angeles law firm, running executive workflows and liaising between accounting, marketing and intake.

Human resources & payroll

HR Manager roles in the UK and South Africa, plus HR and payroll administration for a hybrid UK and South African workforce: onboarding, payroll inputs, employee relations, performance reviews, contracts, offboarding and HR SOPs.

Legal administration

Executive Legal Assistant to a Chicago attorney, with hands-on client onboarding, case tracking and practice management in tools like Clio and Lawmatics.

Property management

Property management administration for a UK lettings business: tenant and landlord communication, inspections, compliance tracking and renewals.

Healthcare & consultancy

Case management for a US healthcare provider, and executive support for a UK sales consultancy founder.

Why trust us

Your business is in safe hands.

01

We've done the job

From payroll inputs to matter files to tenancy renewals, the work we take on is work we've done hands-on, in real businesses, for years.

02

HR expertise built in

Having run HR and payroll for hybrid workforces, confidentiality, contracts and careful record-keeping are standard practice, not an add-on.

03

Discretion comes naturally

Years in law firms and healthcare taught us to handle sensitive information with care. Access, permissions and data handling are agreed before work begins.

04

You're never handed off

Daphne oversees every client relationship personally, with clear check-ins and one point of contact, so you always know who's accountable.

What we do

Practical support where your business needs it most.

Flexible outsourced services shaped around your workflows, your priorities and the way your business already runs.

01

Executive & administrative support

Reliable support for the work that keeps your business moving.

  • Inbox, calendar and travel coordination
  • Document preparation and research
  • Client communication and follow-ups
  • Scheduling, reporting and admin
02

Legal administrative support

Practical non-legal support for law firms and solo attorneys, within your established procedures.

  • Client intake and appointments
  • Matter file organisation
  • Client updates and follow-ups
  • Practice management admin
03

Rental property management support

Landlord, tenant and compliance admin, kept organised.

  • Tenant and landlord communication
  • Inspection scheduling and reports
  • Certificate and compliance tracking
  • Tenancy, referencing and renewals
04

Human resources administration

Hands-on people admin for growing teams.

  • Recruitment coordination and onboarding
  • Employee records and leave tracking
  • Contract and review admin
  • Payroll inputs and HR reporting
05

Coaching & consultancy support

Your client-facing work, organised behind the scenes.

  • Client onboarding and scheduling
  • CRM and pipeline admin
  • Proposals and presentations
  • Project coordination
06

Healthcare administration

Admin coordination for healthcare businesses, with appropriate access controls.

  • Appointment and referral coordination
  • Patient communication admin
  • Records and document workflows
  • Scheduling and reporting
07

Operations & CRM management

A practical partner for the systems behind your service delivery.

  • CRM updates and pipeline visibility
  • Client support and task coordination
  • Process documentation
  • Workflow and operations admin

Not sure where to start?

Most clients come to us with a long to-do list, not a job description. We'll help you work out what to hand over first.

Talk it through

How it works

Simple to start. Easy to work with.

We take time to understand your business before recommending the right support.

  1. 1

    Let's talk

    Tell us where your time goes, which tasks need attention and what good support would look like for you.

  2. 2

    We shape the support

    We agree responsibilities, working hours, communication and a clear onboarding plan suited to your business.

  3. 3

    You get your time back

    We take ownership of the agreed work, keep you informed and help your operations run more smoothly.

Business support team discussing workflows

Why Backed By Us

More than an extra pair of hands.

We don't recruit and place. We get involved.

We learn your business

We start with your processes and the work that needs attention, not a generic task list.

We stay close to the work

Agreed check-ins, clear ownership and practical communication keep things moving without constant reminders.

Support across functions

From executive admin and HR to property, legal and healthcare administration, we shape a scope around you.

Pricing & packages

Start with the support you need.

Choose a monthly level of support and view indicative pricing in your currency. We'll confirm the right scope and final quote together.

Reliable weekly help

Essential

£250 / month

20 hours a month · about 1 hour a day

For small businesses needing regular assistance.

  • Inbox, calendar and client communication
  • CRM and records maintenance
  • Weekly progress updates
Enquire

More time to grow

Growth

£500 / month

40 hours a month · about 2 hours a day

For ongoing operational and admin work.

  • Client onboarding and follow-ups
  • Workflow and project coordination
  • Regular reporting and support
Enquire

Closer ongoing support

Business Partner

£1,000 / month

80 hours a month · about 4 hours a day

For businesses with several active workstreams.

  • Broader operations coordination
  • Executive and client support
  • Prioritised weekly delivery
Enquire

Full-time coverage

Dedicated Support

£1,700 / month

160 hours a month · about 8 hours a day

For businesses needing a dedicated professional.

  • Dedicated full-time support
  • Agreed hours and responsibilities
  • Structured onboarding and reporting
Enquire

Specialist work

Need something tailored?

For specialist HR, legal, healthcare or consultancy support, we'll agree the scope and expertise first, then send you a transparent custom quote.

Request a proposal

How much time could you hand over?

Slide to the number of hours you'd like support with each month. It's a guide, not a commitment.

40 hours / month Growth could be a good starting point.

Prices are proposed starting prices for general business administration, subject to scope and final confirmation. Daily estimates assume 20 working days a month. USD and ZAR prices are converted from our GBP prices and rounded. Dedicated Support covers up to 160 hours of agreed standard work a month, not unlimited availability. Specialist services, software and applicable taxes may cost extra.

Good to know

Questions worth asking.

Anything else on your mind? Get in touch and we'll happily talk it through.

Do I need to know exactly what to delegate?

Not at all. An introductory conversation helps us identify recurring tasks, priorities and where support would make the biggest difference.

Can I change packages later?

Yes. We can adjust your level of support as your needs change. Any notice period and revised fee are agreed in your service agreement.

Will I have a dedicated point of contact?

Yes. We agree a primary contact, your preferred communication channels and a reporting rhythm when we set up your support.

Can you work with my existing tools?

We aim to work within your current processes and systems, where access, training and security requirements allow.

How do you handle confidential information?

We agree confidentiality, access permissions and data handling requirements before any work begins, particularly for legal, HR and healthcare administration.

Are the prices fixed?

The prices shown are indicative starting points. Final fees depend on the work involved, agreed hours, coverage and any specialist requirements.

Get in touch

Let's make room for what comes next.

Tell us a little about your business and where an extra pair of experienced hands would help. We'll come back to you to arrange a relaxed, no-obligation conversation.

This opens your email app with your enquiry ready to send. Nothing is stored on this website.